8 Sep 2020

Customer Service Supervisor

  • Kooner Transport Group
  • Ayr, Ontario, Canada
  • Job ID : 12146
  • Category : Customer Service
  • Job Type : Full-Time
  • Salary : $22 Hourly
  • Anticipated Start Date : 2020-09-08
  • Posting Date : 08 Sep 2020
  • Expiry Date : 08 Sep 2021

Description

Employer:

Kooner Transport Group

Position: 

Customer Service Supervisor

Duration/Type:

Full Time

Location:

2931 Cedar Creek Rd, Ayr, Ontario, N0B 1E0

Salary:

$22.00 per hour–The gross salary paid will be subject to all applicable Federal and Provincial income taxes and other statutory deductions.

Other Benefits:

None; other than employer EI & CPP contributions

Vacation:

4 % of the gross salary

Hours of Work:

35.00-44.00 Hours a week. Overtime applicable at the rate of 1.5 after 44 hours of work per week

Essential Functions / Major Responsibilities

  • Supervise the activities of the associates in the customer service department in taking incoming and outgoing calls on customer delivery status and other issues.
  • Supervise a staff of approximately 3-4 at a time. Assign, oversee and evaluate work. Train new and existing reps on company policies and on how to handle daily routine work effectively on an ongoing basis.
  • Resolve customer complaints and rectify issues to provide highest level of satisfaction.
  • Carry out admin activities associated in the customer service department. Perform paperwork duties as needed.
  • Responsible to keep up to date contact list for the drivers to enquire delivery status/ETA and for the customers to inform them on timely basis.

Specific Job Requirements

  • Between 7-12 months of experience as a customer service representative in a call/contact centre environment is required. Experience in a transportation company in the customer service department or similar working environment an asset
  • Completion of secondary school is required
  • Highly organized with attention to detail
  • Excellent written & verbal skills in English Language is required
  • Ability to write routine reports and correspondence. 
  • Possess an understanding and working knowledge of MS Office to include Excel, Word, and Outlook

 

 

How to Apply

By Email to: hiring@koonertransportgroup.com

 

Job Categories: Customer Service. Job Types: Full-Time. Job expires in 281 days.

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