User support technician

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Description

• User support technician  

  Employer details Leena Instruments 

   

  Job details

  • Location Edmonton, AB T5J 3R8
  • Salary 29.50 hourly / 30 hours per Week
  • Terms of employment Permanent employment Full time
  • Day, Evening, Flexible Hours, Morning, On Call, Weekend
  • Start date Starts as soon as possible
  • Vacancies 1 vacancy

   

  Overview

  Languages

  English

   

  Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  Experience

  1 year to less than 2 years

   

  Responsibilities

  Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

   

  Experience and specialization

  Computer and technology knowledge

  • MS Office
  • MS Windows

   

  Additional information

  Security and safety

  • Bondable
  • Basic security clearance

  Transportation/travel information

  • Own transportation

  Work conditions and physical capabilities

  • Fast-paced environment
  • Repetitive tasks
  • Attention to detail

   

  How to apply

  By email

  leenainstruments@outlook.com

  By mail

  10060 Jasper Avenue Tower 1 suites 2020 Edmonton, AB T5J 3R8

   

Job Categories: Other. Job Types: Full-Time.

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