Food Service Supervisor

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Description

COMPANY INFORMATION

The Rosseau is Canada's first JW Marriott Resort & Spa, located in the heart of Muskoka, Ontario's "cottage country". Our Ontario luxury hotel welcomes guests to natural, unspoiled surroundings and is set on a granite bluff overlooking tranquil Lake Rosseau. Only two and a half hours north of Toronto, we offer a special retreat experience.

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.



JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.



POSITION TITLE: Food Service Supervisor

NOC: 6311

POSTED ON JOB BANK

COMPANY NAME: JW Marriott The Rosseau Muskoka Resort and Spa

WORK LOCATION ADDRESS: 1050 Paignton House Road, Minett, Muskoka Lakes, Ontario P0B 1G0 Canada

WORK SETTING: Urban Area

VACANCIES: 1

TYPE OF POSITION: Full-time, Permanent

START DATE: As Soon As Possible



MAIN JOB DUTIES

Specific Skills

● Oversee daily department operation, including start of shift briefings with service and culinary team, section assignments, bill discrepancies and end of shift cash remittances

● Greet and welcome guests in the dining room and ensure their experience is positive

● Ensure that service standards are being met by service and culinary team associates in all food

& beverage areas

● Provide feedback to both the service team and culinary team to ensure an overall positive

experience for guests.

● Serve as a department role model by performing technical or functional job duties such as

preparing food for final service, serving guests, or maintaining the dining room.

● Ensure that associates are trained and clearly understand their job roles, responsibilities, and

performance expectations;

● Address guest concerns, requests, or issues with the service and culinary teams;

● Provide constructive feedback to service and culinary associates to help them develop their

skills;

● Collaborate with F&B Operations Manager to develop and carry-out ideas and procedures to

continuously improve department performance and GSS scores;

● Ensure that department goals are communicated, understood, and met by associates;

● Food Service Supervisor will coordinate tasks and work with other departments to ensure that

the department runs efficiently;

● Coach and counsel associates on work related concerns and issues to ensure satisfaction and

productivity;

● Assist in preparing and presenting performance management documentation to associates;

● Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring

accuracy, adjustments and distribution;

● Issue and distribute uniforms and ensure associates are following grooming standards;

● Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working

environment with active participation in the health and safety program;

● Adhere to all environmental policies and programs as required;

● Other duties as assigned;

● Reporting to the Outlets Manager, this position provides guidance and direction to associates;

● This role has an overall responsibility for supervising a shift in the food & beverage

department, including supervision of the service and culinary team, to ensure quality food and

quality service are provided at all times.



OTHER REQUIREMENTS AND PERSONAL SUITABILITY



Must be able to work flexible hours including evenings, weekends and holidays

Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance

Stand, sit or walk for an extended period of time or for an entire shift



Additional Skills

Proven fluency in MS Office tools (Word, Excel, and Outlook)

Comprehensive knowledge of fine food wines and service

Proven track record in developing and maintaining service standards



OTHER INFORMATION



Work Experience Required: 1 year experience

Minimum Education Required: Diploma in a related field



Wages from: $20.00

Performance pay and / or bonus: N/A

Hours per day: 8

Hours per week: 35

Overtime starts after: 44

Workplace language: English



OTHER BENEFITS

Vacation: 10 days as per the Ontario employment standards act.



Email applications to: rosseaujobs@marriott.com

How to Apply

rosseaujobs@marriott.com

Job Types: Full-Time.

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