Front desk clerk, hotel

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

Work Conditions and Physical Capabilities

Standing for extended periods, Work under pressure, Fast-paced environment, Attention to detail

Personal Suitability

Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Business Equipment and Computer Applications

Multi-line switchboard, Word processing software, Central reservation system (CRS), Internet

Specific Skills

Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying), Answer telephone and relay telephone calls and messages, Provide customer service, Perform light housekeeping and cleaning duties, Handle wake-up calls, Assist clients/guests with special needs

Work Setting

Hotel, motel, resort