Hotel Clerk Supervisor
- Quality Inn Bracebridge
- Bracebridge, Ontario, Canada
- Job ID : 15630
- Category : Hospitality & Tourism
- Job Type : Full-Time
- Salary : $23 Hourly
- Anticipated Start Date : As soon as possible
- Posting Date : 01 Dec 2020
- Expiry Date : 01 Dec 2021
NOTE: This job listing has expired and may no longer be relevant!
Description
We are looking for a “Hotel Clerk Supervisor” for Quality Inn Bracebridge located at 300 Ecclestone Drive Bracebridge, ON P1L 1G4 Canada
TASKS AND RESPONSIBILITIES:
- managing the daily operations of the front desk
- Supervise staff with their job functions to ensure optimum service to guests
- providing staff with necessary training and support in job duties, safety procedures and hotel policies
- preparing and adjusting weekly work schedules and assigning work duties to staff
- ensuring that staff reports to work as scheduled; documenting any late or absent employees
- monitoring staff performance in all phases of service and job functions
- monitoring the check-in/check-out process; anticipating critical situations and assisting wherever necessary to help alleviate the pressure and to process the guest expediently
- overseeing that guests are welcomed, registered into a hotel's computer system and assigned an appropriate room or suite
- resolving guest complaints and reviewing special guest requests in a timely manner and ensuring guest satisfaction
- monitoring staffs' interaction with guests, ensuring prompt and courteous service
- ensuring that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
- maintaining complete knowledge with all departmental policies/service procedures/standards
- managing and maintaining front desk computer system, equipment and supplies, ensuring all is ready for service, resolving problems and calling headquarters for support as required
- maintaining complete knowledge of correct maintenance and use of equipment
- completing requisitions to replenish shortages of supplies
- monitoring and ensuring that all cashiering procedures comply with accounting policies and standards
- verifying each Front Desk shift’s transactions and reviewing work performed
- managing and processing credit card transactions
- administering guest payment policies
- responsible for maintaining Hotel key security system; administering guest safe deposit boxes
- responsible for knowing Hotel emergency procedures and following all standard operating procedures
- coordinating work with other departments to fulfill special guest requests
- notifying Housekeeping/Maintenance of any reported problems with suites and/or grounds
- preparing and updating reports to general manager, maintenance department and housekeeping
- maintaining positive guest relations at all times
- resolving and monitoring Choice Hotel guest surveys and reviews
Prerequisites:
Education: High school or equivalent.
Experience & Skills: 1 year to less than 2 years of experience in hospitality.
Language: English
Hourly Rate: $23 per Hour for 30 to 40 Hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 4 % vacation pay,Accommodation will be provided onsite
How to Apply
Please send your resume by Email at qualityinnjobs98@gmail.com
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