RECEPTION CENTRE ATTENDANT

Competition number: J0422-1048

Department: Visitor Experience

Status: Full-Time term from May to August 31, 2022

Hours: 35 hours/week

Hourly salary: $20.86 – $26.89

Closing date: May 22, 2022

 

Equity, Diversity and Inclusion:

 

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

 

COVID-19 pandemic

 

The NAC recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon receipt of written confirmation that the selected candidate has been fully vaccinated. Certified medical conditions will be accommodated as well as exemptions based on established religious objection.

 

The above information will be filed in keeping with the Privacy Act.

 

Introducing the National Arts Centre

 

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

 

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

 

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada. One that embodies our slogan and loudly proclaims that Canada is our stage.

 

Key activities:

 

Under the supervision of the Reception Coordinator, the Reception Centre Attendant greets patrons upon their arrival and responds to their inquiries, including requests for information on events and performances taking place at the National Arts Centre. The incumbent is also responsible for answering telephone inquiries, redirecting them when necessary, ensuring the well-being of patrons and assisting them, as required.

 

Required qualifications:

 

• Fluently bilingual in both official languages;

• High school diploma and a minimum of one (1) year of experience working with the public in a service-oriented organization;

• Previous experience using a multi-line phone system;

• Excellent phone etiquette and customer service;

• Excellent initiative and judgment in dealing with the general public in a fast- paced environment;

• Excellent communication and organizational skills;

• Ability to work within a flexible schedule, when required;

• A past record of satisfactory attendance and punctuality is a requirement*.

 

*Regular attendance at work is an expectation of employment and an essential part of every job.

 

Who can apply:

 

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

 

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.

 

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

 

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Criminal Record Check as a condition of employment.

 

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

 

Please submit your cover letter and resume online through our ‘Careers Opportunities’ website at http://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74526&page=jobdetails&jobid=J0422-1048&BRID=EX262988&SBDID=21489&LANG=1