Restaurant Manager

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Description

POSITION SUMMARY:

The Restaurant Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

• Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team
• Assist with overseeing the day-to-day operations of the restaurant
• Maintain exceptional standards of professionalism and hospitality
• Lead by example, inspiring staff to deliver a memorable food and beverage experience
• Display a genuine passion to facilitate and exceed guest service expectations
• Ensure the delivery of superior customer service through effective staff training and education
• Actively participate in the mentorship and support of all team members
• Develop a strong and positive rapport with both staff and guests alike
• Drive positive results that align with business goals
• Under the direction of the Restaurant Director, initiate and execute special projects as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum 2 – 5 years’ experience leading a premium food and beverage operation
• Experience training and managing a large and varied staff
• Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
• Highly committed to a premium level of quality and creating the ultimate guest experience
• Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
• Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
• Strong English communication skills, both verbal and written
• Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
• Comfortable with dealing with media, public speaking, and VIP guests
• Excellent knowledge of wine and spirits; a professionally recognized wine and/or spirits certificate is an asset
• Flexibility to work evenings, weekends, and holidays

Job Categories: Hospitality & Tourism. Job Types: Full-Time.

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