Restaurant Supervisor

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Description

Employer: Aquilini Restaurants Limited Partnership o/a Toptable Group o/a Thierry Mount Pleasant

Position: Supervisor 

Terms of Employment: Full-time / Permanent

Location: Vancouver, British Columbia

Employment Address: 265 E 10th Ave, Vancouver, BC V5T 4V1

Hours of Work: 40 hours/week

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for medical, dental, and extended health benefits.

Salary: $18 CAD / hour

Contact: careers@toptable.ca

Who We Are:

A premium chocolaterie patisserie cafe, voted “Best Desserts” and “Best Pastries” in Vancouver, Thierry offers a contemporary approach to the finest handcrafted pastries. With a dedicated team of service-oriented colleagues from the front of house to the award-winning kitchen brigade, Thierry Cafe is a quintessential taste of Paris in the heart of Vancouver.

Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

We are looking for both full-time and part-time Supervisors at our Mount Pleasant location. We are also looking for a full-time Supervisor for evenings at our Alberni location. 

Job Summary:  

The Supervisor at the Mount Pleasant location is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties. This entry-level role is a great opportunity to gain supervisory experience within hospitality.

Essential Duties and Responsibilities:
(Other duties may be assigned as required)

• Actively engage with guests, cultivating relationships and guest satisfaction
• Support in recruitment, onboarding, and training of new front-of-house staff
• Responsible for weekly and monthly inventory counts and inputting counts into reporting system
• Help to manage PARS levels for inventory products to ensure no over/under ordering
• Proactively place orders each week and project upcoming inventory needs
• Open/close store when scheduled
• Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
• Organize daily cake order forms and work with kitchen to manage ordering needs 
• Respond to all incoming inquiries and provide extensive product knowledge to all customers
• Troubleshoot any maintenance or technological issues throughout your shift
• Oversee daily staff tasks/duties to ensure completed to full satisfaction
• Provide coaching daily to help each employee build on their hospitality skills
• Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience 

Required Experience & Qualifications:

• At least 1-year experience in a hospitality/retail/food service environment
• Supervisory experience preferred
• Related post-secondary i.e. Business or Hospitality Management
• A multi-tasker with an eye for detail
• Organized and able to work under pressure in a very busy environment
• Excellent English communication skills 
• Serving It Right Certification
• Ability to work a flexible schedule with early morning, weekend, and holiday shifts.

This position will remain open until filled.

Job Categories: Restaurant. Job Types: Full-Time.

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