Spa Director

SUMMARY

The Pacific Mist Spa at the Kingfisher Oceanside Resort & Spa is a leader in the Spa Industry and proud member of ISPA & Leading Spas of Canada. Located in a beautiful oasis right on the water with the Serenity Gardens at the front steps. Enjoy working in this zen environment at the newly renovated spa, which is the home of the famous Pacific Mist Hydropath®. Our breathtaking Spa is 10,000 square feet and is rated #1 in the Canadian Spa & Wellness Awards, Best Island Spa – 2021 in the Times Colonist Victoria, and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards.

The Spa Director is responsible to oversee the Pacific Mist Spa’s employees, services and finances. This individual must be skilled at bringing out the best in others, creating structure and organization without compromising on the details. The Spa Director owns all aspects of running the spa which includes business strategy, marketing, facility operations, revenue management, staff training and guest experience. This role collaborates with the Kingfisher Leadership Team.

CORE COMPETENCES

The Spa Director manages, supervises, and oversees all spa operations. It is their responsibility to ensure the achievement of sales goals, business objectives, and profitability. The Spa Director will monitor payroll and expenditures to successfully achieve the spa profit plan. They will review financial data, prepare management reports, and perform administrative functions accurately and timely.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The General Manager may assign other duties.

Responsibilities include:

Spa Business Development & Financials

• Participate in developing and implementing the strategic direction of the business, including strategic planning, budgeting, and sales & marketing initiatives
• Contribute expertise to budget creation and ongoing financial review and analysis
• Guide business decisions by maintaining an awareness of spa industry trends
• Develop and grow retail sales through training, sales tools and financial analysis
• Control ongoing service and product margin analysis to ensure profitability
• Develop procedures for accurate inventory control and monitoring
• Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed
• Maintain a strong menu of services with both exceptional artistic and aesthetic value

Team Management and Support

• Daily interaction with the entire Spa Team ensuring positive morale and work environment
• Weekly/ monthly meetings with Spa Operations Manager to set Spa goals
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation
• Schedule adjustments in the event of illness, staff shortages when required
• Progressive coaching of employees when required
• Performance of team member three-month performance review
• Complete six month and one-year evaluations, staff’s exit paperwork as required
• Assist with interview/hire

Lead Management

• Daily observation of operational areas in department, to ensure reputable standards are achieved and accelerated
• Weekly/ monthly meetings with Spa Operations Manager, Supervisors and Leads to set Spa goals

Operations

• Timesheet check, ADP/excel spreadsheet entry in absence of Spa Operations Manager Completion of payroll if required
• Morning completion of Management Checklist and break assignment when MOD

Guest Services

• Set an example of quality guest interaction at all times
• Follow up with guest comments
• Support to the team during guest issues
• Notify Spa Operations Manager of all service incidents for understanding and further follow-up
• Assisting in all other tasks and responsibilities as designated by the General Manager
• Attend industry events, seminars, and continued education to maintain knowledge and aptitude of current and future industry trends
• Maintain an average of 40 hours per week, flexible to complete tasks and provide team/business support

Compensation and Working Environment:

• $60,000-75 000.00 annual salary
• 1 complimentary spa service per month
• $75.00 cell phone allowance
• Discounts on spa retail and treatments
• Discounts on Hotel & Restaurant
• 3 weeks paid vacation
• Full health and dental benefits
• Relocation assistance & onsite transitional accommodation (when available)
• Working at an award-winning property
• Supportive & fun team environment
• Team events & parties

This Job Description is eligible for change and review at any time. Additional tasks may be presented; current responsibilities may be adjusted based on workload and performance.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school Graduation required
• Customer Service & hospitality experience required
• First Aid/Health and Safety training an asset
• Minimum 3 years Business Management/Spa education required

JOB SKILLS AND ABILITIES

• Highly motivated and enthusiastic leader
• Ability to effectively communicate with people at all levels
• Ability to motivate and mentor a large team
• Forward planning and strategic thinking
• Provide Outstanding Customer Service
• Strong Conflict Management and Negotiation skills
• Good Time Management
• Physical agility and stair climbing
• Dependable
• Punctual
• Responsible
• Self-motivated
• Problem Solving and decision-making
• Organization Skills

JOB REQUIREMENTS

• The employee must be bondable and provide a Criminal Record Check from the RCMP if requested.
• The employee will abide by the Ten Commandments of the Kingfisher Resort & Spa and the Mission Statement of the Resort.
• The employee should demonstrate a level of emotional intelligence and professionalism which will ensure our guest’s and co-workers have an unparalleled experience while visiting or working at the Kingfisher Resort and Spa.