30 Dec 2024

Spa Manager

  • JW Marriott The Rosseau Muskoka Resort & Spa
  • Ontario, Canada
  • Job ID : 180980
  • Category : Hospitality & Tourism
  • Job Type : Full-Time
  • Salary : $32.41-39 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 30 Dec 2024
  • Expiry Date : 30 Dec 2025

Description

!!! Now Hiring!!!

(SPA MANAGER)

JW Marriott The Rosseau Muskoka Resort & Spa is a luxury getaway nestled on Lake Rosseau in Ontario's Muskoka region. With upscale accommodations, a full-service spa, multiple dining options, and a range of recreational activities, it offers guests a luxurious retreat amidst stunning natural surroundings.

Reporting to the Director of Events, Health & Wellness, this position is responsible for overseeing and supervising all areas of the spa including its programs, services, hours of operation, facilities and staff.  This leader has proven excellence in service delivery and will effectively lead Spa Rosseau. This role is responsible for achieving a seamless guest experience by maintaining company service standards and maximizing the financial performance of the department. 

 

We are looking for a Spa Manager at 1050 Paignton House Road, Minett, ON P0B 1G0, Canada.

No. of positions – 2

JOB DUTIES:

 

  • Manages the day-to-day operations of the spa, coordinating the delivery of spa services, including massage, skin care, salon,  reservations, reception desk and locker room areas

  • Maintains retail strategy, selecting vendors for spa retail operations and managing contract agreements

  • Manages supply inventories and purchasing control, including uniforms

  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment

  • Maintains cleanliness of spa and related areas

  • Identifies and recommends new products and product enhancements to remain competitive in the market 

  • Develops and manages spa promotions, including gifting programs, gift with purchase, marketing efforts and holiday events

  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports

  • Keep all resort websites updated with current menu and spa promotions

  • Oversee production of resort spa communications collateral, including brochures, ad hoc posters and hand-outs and ensures promotion throughout the hotel

  • Train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching and counseling as needed

  • Address guest concerns, requests, or issues either individually including follow up from guest satisfaction survey comments 

  • Collaborate with leader to develop and carry-out ideas and procedures to continuously improve department performance and GSS scores

  • Responsible for spa compliance with the quality audit components and create action plans for the department for guest satisfaction improvement

  • Supervises staffing levels to ensure that guest service, operations needs and financial objectives are met

  • Sets a positive example for guest relations and interacts with guests to obtain feedback on product quality and service levels and handles guest problems and complaints quickly and efficiently

  • Prepare work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution

  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program

  • Adhere to all environmental policies and programs as required 

  • Other duties as assigned

 

Prerequisites:

 

Education: Secondary School or equivalent

Experience & Skills: 1 to less than 2 years in the  hotel or spa industry

  • Knowledge of spa and salon products and services

 

Language: English

 

Hourly Rate: $32.41  to $ 39.00  per hour for 30 to 40 hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

 

Benefits:

4 % Vacation Pay, Group Insurance Plan – Maximum Benefits Package, Extended Medical, Vision, Life Insurance, Disability, AD&D, Travel Insurance, Additional Family Coverage cost shared between the associate and the hotel, RSP Plan – RBC, Company will match your contributions up to 3% of your gross base earnings 20% Discount in our Food & Beverage outlets, Worldwide Employee Discounts – Booking Stays


 

Working Conditions 

 

  • Must be able to work flexible hours including evenings, weekends and holidays

  • Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance 

  • Stand, sit or walk for an extended period of time or for an entire shift

  • Reach overhead and below the knees, including bending, twisting, and pulling

  • Move over sloping, uneven or slippery surfaces

 

 

Total Views: 34

How to Apply

Please send your resume at above mentioned location or Email at marriotmuskokarecruitment@outlook.com

 

Job Categories: Hospitality & Tourism. Job Types: Full-Time. Job expires in 316 days.

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