Technical Support Analyst (NOC 22221)

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Description

Company Legal Name: 13309291 Canada Inc.

Company Operating Name: Skillmile Consulting

Business Address: 1 Lisson Cres, Brampton, Ontario, L6X 5H8

Location of work: 1 Lisson Cres, Brampton, Ontario, L6X 5H8

Title of the position: Technical Support Analyst (NOC 22221)

Terms of employment: Permanent position

Hours of work: 32-40 hours per week (full-time position)

Language of work: English

Wage: $29 per hour

Contact information – email:  hr@skillmileconsulting.com

Skills requirements:

• Education: Completion of any college diploma
• Work experience: At least 7 months to 1 year work experience as a Technical Support Analyst

Job Duties:

• Communicate electronically with computer application users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts and the development team
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

How to Apply

Please apply via email at hr@skillmileconsulting.com

You must include a cover letter and mention job reference number: SKILLML-TSA

Job Categories: Professional Services. Job Types: Full-Time.

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