13 Aug 2020

Technology Support Technician- Help Desk

  • Citi College of Canadian Careers, Toronto Ontario
  • Toronto, Ontario, Canada
  • Job ID : 11387
  • Category : Education
  • Job Type : Full-Time
  • Salary : $32 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 13 Aug 2020
  • Expiry Date : 13 Aug 2021


Citi College of Canadian Careers, Toronto Ontario is hiring for permanent fulltime position of

Technology Support Technician- Help Desk

Help desk is a key member of the Services & Application Support Team to provide 1st level technical support to Email, Telephony, Web Content Management System (WCMS), Identity Management (IDM) and Learning Management System (LMS). The Technology Support Specialist – Help Desk ensures that the faculty, staff, and students who use these services and applications have any technical questions resolved in a timely fashion.

Job responsibilities:

  • To Provide technical support to college employees and students experiencing difficulties regarding computer and software issues.
  • Troubleshooting and implementing solutions advising and training users for Network and Internet support.
  • Consulting technical manuals, related documents and prepare concise procedural documentation
  • Managing smooth functionality of support applications including computer accounts, corporate data, email, LMS, IDM and WCMS
  • To interact with people in a professional, respectful, and diplomatic manner
  • Assess and scope areas for improvement and to offer creative solutions


Salary:                 $32.00 per hour

Working hours:   40 hours a week/ 5 days a week

Experience:        Minimum 1 year of Technical support experience

Education:          Completed college diploma or degree in Communication Engineering


How to Apply

E-mail resume to citicollegecc@gmail.com

Work location 1448 Lawrence Ave E Suite 305, North York, ON M4A


Job Categories: Education. Job Types: Full-Time. Job Tags: ASAP. Job expires in 262 days.

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