19 Nov 2021
User Support Technician
- 5K Solutions and Services
- Brampton, Ontario, Canada
- Job ID : 36525
- Category : IT – Support
- Job Type : Full-Time
- Salary : $30.00 Hourly
- Anticipated Start Date : As soon as possible
- Posting Date : 19 Nov 2021
- Expiry Date : 19 Nov 2022
NOTE: This job listing has expired and may no longer be relevant!
Description
| Employer: | 5K Solutions and Services |
| Position: | User Support Technician |
| Duration/Type: | Full Time |
| No. of Positions: | 1 |
| Location: | Unit# 2 & 3, 188 Wilkinson Road, Brampton, ON, L6T4W9 |
| Salary: | $30.00 per hour–The gross salary paid subject to applicable Federal and Provincial income taxes and other statutory deductions. |
| Weekly hours: | 32-40; overtime rate at X1.5 applicable after 44 hours of work per week. |
| Vacation: | 4 % of the gross salary |
Responsibilities include but are not limited to:
- Support, configure, set-up and troubleshoot devices for clients such as ELDs, GPS Trackers and Dashcams
- Providing training to drivers and clients on the usage of front end and backend software.
- Support and troubleshoot applications & devices remotely, by web meetings/calls.
- Proactively manage the assigned external customers such as transportation companies for their technical needs.
- Follow-up with clients by phone and email about the evolution of their request.
- Maintaining and upgrading existing systems as required.
- Send quotes to prospective clients.
- Performing routine audits of systems and software.
- Implement best practices for scalability, supportability, ease of maintenance, and performance
- Database management. Analyzing logs and identifying potential issues with the systems or the server.
Education and Experience Requirements
- Minimum one year of experience in Systems/IT Support and/or database management is required
- A University degree or a college diploma in Computers/Informational Technology field is required
- Basic to intermediate knowledge of office 365 suite.
- Solid knowledge of LAN/WAN configurations to include experience with routers & switches, Internet firewalls, and wireless technology.
- Advanced hardware & software troubleshooting skills.
- Must possess above average organization skills, moderate communication skills in English, and can demonstrate problem solving skills and display a willingness to learn.
- Team oriented individual with demonstrated ability to work unsupervised and self-directed.
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How to Apply
By email to: jobs.5ksolutions@gmail.com
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