User support technician
- W3 Creatives
- Mississauga, Ontario, Canada
- Job ID : 17982
- Category : Information Technology
- Job Type : Full-Time
- Salary : $32 Hourly
- Anticipated Start Date : 2021-04-01
- Posting Date : 28 Jan 2021
- Expiry Date : 27 Feb 2021
NOTE: This job listing has expired and may no longer be relevant!
Description
Job requirements
Languages
English
Education
College/CEGEP
Experience
1 year to less than 2 years
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Sound discrimination
Personal Suitability
Team player, Accurate, Excellent written communication, Initiative, Judgement, Excellent oral communication, Client focus, Organized, Effective interpersonal skills
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Computer hardware or software retailer/wholesaler, Consulting firm
How to Apply
By email
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