4 Mar 2025

Guest Services Manager

  • JW Marriott The Rosseau Muskoka Resort & Spa
  • Bracebridge, Ontario, Canada
  • Job ID : 184746
  • Category : Hospitality & Tourism
  • Job Type : Full-Time
  • Salary : $70,000 Annually
  • Anticipated Start Date : As soon as possible
  • Posting Date : 04 Mar 2025
  • Expiry Date : 04 Mar 2026

Description

!!! Now Hiring!!!

(Guest Services Manager)

 

JW Marriott The Rosseau Muskoka Resort & Spa is a luxury getaway nestled on Lake Rosseau in Ontario's Muskoka region. With upscale accommodations, a full-service spa, multiple dining options, and a range of recreational activities, it offers guests a luxurious retreat amidst stunning natural surroundings.

​​JW Marriott The Rosseau Muskoka is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments in accordance with the Accessibility for Ontarians with Disabilities Act (AODA)..

 

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

 

We are seeking a Guest Services Manager at 1050 Paignton House Road, Minett, ON P0B 1G0, Canada.

No. of positions – 2

JOB DUTIES:

  • Develop, implement, and evaluate policies and procedures for the operation of the hotel.

  • Prepare budgets and monitor revenues and expenses to ensure financial objectives are met.

  • Recruit, supervise, and train staff, setting work schedules and ensuring high performance standards.

  • Resolve customer complaints and respond to inquiries, ensuring guest satisfaction and maintaining the hotel's reputation.

  • Negotiate with suppliers for the provision of materials and supplies necessary for the department's operations.

  • Coordinate with clients for the use of facilities for conventions, banquets, receptions, and other functions, ensuring all arrangements meet client expectations.

  • Oversee front desk operations, including check-in/check-out procedures, billing accuracy, and seamless communication between departments.

  • Monitor guest feedback through reviews and surveys, implementing improvements to enhance service quality.

  • Collaborate with housekeeping and maintenance teams to ensure rooms and public areas meet brand standards.

  • Enforce health and safety regulations, ensuring a secure environment for both guests and staff.

  • Assist in planning and coordinating special events, promotional activities, and corporate functions.

  • Work closely with marketing and sales teams to drive bookings and enhance guest experiences.

  • Develop and implement operational strategies to improve efficiency, guest retention, and employee engagement.

 

Prerequisites:

 

Education: Secondary school or equivalent

Language: English

Annual Salary: $70000 for 30 to 40 hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

 

Benefits:

4 % Vacation Pay, Group Insurance Plan – Maximum Benefits Package, Extended Medical, Vision, Life Insurance, Disability, AD&D, Travel Insurance, Additional Family Coverage cost shared between the associate and the hotel, RSP Plan – RBC, Company will match your contributions up to 3% of your gross base earnings 20% Discount in our Food & Beverage outlets, Worldwide Employee Discounts – Booking Stays
 

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How to Apply

Please send your resume at above-mentioned location or Email at marriotmuskokarecruitment@outlook.com

Job Categories: Hospitality & Tourism. Job Types: Full-Time. Job expires in 159 days.

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