User Support Technician

Stigg Security  Inc. located at 10006 MacDonald Avenue, Fort McMurray, Alberta Canada T9H 1S8 is looking for full time/ permanent User Support Technician to be a part of team as soon as possible.

No of Positions: 1

Salary: $28.85/hour

Language: English

Duties:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

Job Requirements:

Education & Experience:

– Completion of a college or other program in computer science, network administration or a related field is required

– 1 year to less than 2 years