Customer Service Supervisor (except financial service)

Responsibilities

Tasks

• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports
• Organize and maintain inventory

Supervision

• Customer service clerk
• Information clerks
• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Health care plan

Financial benefits

• Gratuities
• Night shift premium

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Team building opportunities
• Parking available
• Wellness program