Front desk clerk, hotel
- Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
- Edmonton, Alberta, Canada
- Job ID : 95520
- Category : Customer Service
- Job Type : Full-Time
- Salary : $17-19 Hourly
- Anticipated Start Date : As soon as possible
- Posting Date : 15 May 2023
- Expiry Date : 14 May 2024
NOTE: This job listing has expired and may no longer be relevant!
Description
Job Position: Front desk clerk, hotel
Employer details: Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
Job details
· : Edmonton, ABT6V 0M8
· : 17.00 to 19.00 hourly (to be negotiated) 32 to 40 hours per Week
· : Permanent employment, Full time
·
· : Starts as soon as possible
·
· : 2 vacancies
Overview
Languages: English
Education
· Secondary (high) school graduation certificate
· or equivalent experience
Experience: 1 year to less than 2 years
Work setting: Hotel, motel, resort
Responsibilities
Tasks
· Register arriving guests and assign rooms
· Process group arrivals and departures
· Take, cancel and change room reservations
· Provide information on hotel facilities and services
· Provide general information about points of interest in the area
· Investigate and resolve complaints and claims
· Exchange foreign currency
· Process guests' departures, calculate charges and receive payments
· Balance cash and complete balance sheets, cash reports and related forms
· Maintain an inventory of vacancies, reservations and room assignments
· Follow emergency and safety procedures
· Clerical duties (i.e. faxing, filing, photocopying)
· Answer telephone and relay telephone calls and messages
· Assist clients/guests with special needs
· Handle wake-up calls
· Perform light housekeeping and cleaning duties
· Provide customer service
Experience and specialization
Computer and technology knowledge
· Multi-line switchboard
· Word processing software
· Internet
Additional information
Security and safety
· Bondable
· Criminal record check
Transportation/travel information
· Own transportation
· Own vehicle
· Public transportation is available
Work conditions and physical capabilities
· Attention to detail
· Fast-paced environment
· Overtime required
· Standing for extended periods
· Work under pressure
Personal suitability
· Client focus
· Dependability
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Flexibility
· Judgement
· Organized
· Reliability
· Team player
Benefits
Health benefits
· Dental plan
· Health care plan
· Vision care benefits
Financial benefits
· Bonus
· Group insurance benefits
Other benefits
· Free parking available
· On-site amenities
· Other benefits
· Parking available
Who can apply to this job?
Only apply to this job if:
· You are a Canadian citizen, a permanent or a temporary resident of Canada.
· You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to Apply
By email: resumes@hamptonedmontonnw.com
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
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