Help Desk Technician

College/CEGEP 
Experience an asset 

Credentials (certificates, licences, memberships, courses, etc.)

• A+ Certification

Work Setting

• Help desk
• Computer hardware or software retailer/wholesaler

Specific Skills

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

• Attention to detail

Computer and Technology Knowledge

• TCP/IP
• MS Windows
• Linux
• Internet
• MAC
• Device drivers
• Networking software
• Servers
• File management software
• Security software
• Mail server software
• Communication software
• MS Office
• SharePoint
• Wireless networks
• Desktop applications

Personal Suitability

• Effective interpersonal skills
• Accurate
• Excellent oral communication
• Client focus

We are keen on employing Aboriginal job seekers for this position.