1 Dec 2020

Hotel Clerk Supervisor

  • Quality Inn & Conference Centre
  • Stratford, Ontario, Canada
  • Job ID : 15632
  • Category : Hospitality & Tourism
  • Job Type : Full-Time
  • Salary : $23 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 01 Dec 2020
  • Expiry Date : 01 Dec 2021


We are looking for a “Hotel Clerk Supervisor” for Quality Inn & Conference Centre located at 1144 Ontario Street Stratford, ON N5A 6Z3 Canada


  • managing the daily operations of the front desk
  • Supervise staff with their job functions to ensure optimum service to guests
  • providing staff with necessary training and support in job duties, safety procedures and hotel policies
  • preparing and adjusting weekly work schedules and assigning work duties to staff
  • ensuring that staff reports to work as scheduled; documenting any late or absent employees
  • monitoring staff performance in all phases of service and job functions
  • monitoring the check-in/check-out process; anticipating critical situations and assisting wherever necessary to help alleviate the pressure and to process the guest expediently
  • overseeing that guests are welcomed, registered into a hotel's computer system and assigned an appropriate room or suite
  • resolving guest complaints and reviewing special guest requests in a timely manner and ensuring guest satisfaction
  • monitoring staffs' interaction with guests, ensuring prompt and courteous service
  • ensuring that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
  • maintaining complete knowledge with all departmental policies/service procedures/standards
  • managing and maintaining front desk computer system, equipment and supplies, ensuring all is ready for service, resolving problems and calling headquarters for support as required
  • maintaining complete knowledge of correct maintenance and use of equipment
  • completing requisitions to replenish shortages of supplies
  • monitoring and ensuring that all cashiering procedures comply with accounting policies and standards
  • verifying each Front Desk shift’s transactions and reviewing work performed
  • managing and processing credit card transactions
  • administering guest payment policies
  • responsible for maintaining Hotel key security system; administering guest safe deposit boxes
  • responsible for knowing Hotel emergency procedures and following all standard operating procedures
  • coordinating work with other departments to fulfill special guest requests
  • notifying Housekeeping/Maintenance of any reported problems with suites and/or grounds
  • preparing and updating reports to general manager, maintenance department and housekeeping
  • maintaining positive guest relations at all times
  • resolving and monitoring Choice Hotel guest surveys and reviews



Education:                               High school or equivalent.

Experience & Skills:               1 year to less than 2 years of experience in hospitality.

Language:                               English


Hourly Rate: $23 per Hour for 30 to 40 Hours per week


Starting Date: As soon as possible


Terms of Employment: Fulltime and permanent


Benefits: 4 % vacation pay,Accommodation will be provided onsite




How to Apply

Please send your resume by Email at qualityinn.stratford@gmail.com

Job Categories: Hospitality & Tourism. Job Types: Full-Time. Job expires in 318 days.

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