Réceptionniste/Secrétaire

AMK Global Group, a leading Recruitment and Immigration firm in Canada, is seeking a talented and enthusiastic Receptionist cum Customer Support Executive to join our team. This role combines front-office responsibilities with customer service duties, serving as the first point of contact for our clients and visitors.

Responsibilities

• Greet and welcome visitors to the office with a warm and professional demeanor
• Manage incoming calls, emails, and inquiries, directing them to appropriate departments
• Provide outstanding customer service to clients, addressing product inquiries and resolving issues promptly
• Assist with immigration and recruitment-related queries, offering basic information about our services
• Maintain a clean and organized reception area, ensuring a positive first impression
• Handle administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings
• Process incoming and outgoing mail and deliveries
• Assist in various clerical duties including filing, photocopying, and data entry
• Support the continuity of work teams by documenting and communicating actions and needs
• Uphold company values and maintain a professional appearance at all times

Qualifications

• Proven experience as a Receptionist, Front Office Representative, or in a similar customer service role
• High school diploma or equivalent; additional qualifications are a plus
• Excellent communication skills in English; fluency in French is highly desirable
• Strong interpersonal skills with a friendly, customer-focused attitude
• Proficiency in Microsoft Office Suite and basic administrative tasks
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of office equipment operation (e.g., printers, fax machines)
• Familiarity with immigration and recruitment processes is an asset

Skills

• Customer service orientation
• Proficiency in French
• Verbal and written communication
• Organization and time management
• Problem-solving and conflict resolution
• Attention to detail
• Adaptability and flexibility
• Basic understanding of immigration and recruitment processes