16 Apr 2024
CUSTOMER SERVICE SUPERVISOR (EXCEPT FINANCIAL SERVICES) (62023)
- 10954195 CANADA CORP. O/A PARAM INDUSTRIES
- Mississauga, Ontario, Canada
- Job ID : 149710
- Category : Other
- Job Type : Full-Time
- Salary : $32.00 Hourly
- Anticipated Start Date : 2024-06-24
- Posting Date : 16 Apr 2024
- Expiry Date : 16 Apr 2025
Description
Overview
Permanent Job Location
7171, Torbram Road, Unit #5, Suite 8, Mississauga, Ontario, L4T 3W4.
Languages
English
No. of Working Hours
37.50 Hours
Wage per hour
32.00/Hour
Education
College/CEGEP
Experience
7 months to less than 1 year
Responsibilities
Tasks
- Answering customer calls and emails about orders, products and deliveries.
- Resolving customer complaints and issues in a timely and professional manner.
- Coordinating with the production team to ensure orders are fulfilled correctly and on time.
- Providing product information and recommendations to customers.
- Managing and training a team of customer service representatives.
- Developing and implementing customer service processes and procedures.
- Collaborating with other departments (e.g. sales, marketing, logistics) to ensure smooth customer experience.
- Staying up to date with product knowledge and industry trends.
- Identifying and escalating customer concerns and feedback to improve company processes.
- Act as a liaison between customers and other departments, such as production, logistics, and sales.
- Ensure that special requests are handled with care and attention to detail.
- Stay informed about changes in trade policies and regulations that may affect the company’s operations.
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