16 Apr 2024

CUSTOMER SERVICE SUPERVISOR (EXCEPT FINANCIAL SERVICES) (62023)

  • 12363721 CANADA INC. O/A TEK KLINIK
  • Oakville, Ontario, Canada
  • Job ID : 149710
  • Category : Other
  • Job Type : Full-Time
  • Salary : $32.00 Hourly
  • Anticipated Start Date : 2024-06-17
  • Posting Date : 16 Apr 2024
  • Expiry Date : 16 Apr 2025

Description

Overview

Permanent Job Location

Upper Oakville Shopping Centre, 1011 Upper Middle Rd E, Unit Number-C20E
Oakville, Ontario, L6H 4L2.


Languages
English

No. of Working Hours
36 Hours

Wage per hour
32.00/Hour

Education
College/CEGEP

Experience
7 months to less than 1 year

Responsibilities
Tasks
1. Oversee a team of customer service representatives, ensuring they provide exceptional service to customers seeking assistance with electronic devices.
2. Train new hires on company policies, customer service protocols, and technical knowledge related to electronic devices.
3. Provide ongoing training and coaching to enhance team performance.
4. Interact with customers to address inquiries, provide guidance on device usage, troubleshoot issues, and offer solutions for device repair or replacement.
5. Monitor customer interactions to ensure service standards are met or exceeded and customers are satisfied with resolving their concerns.
6. Provide technical support to customers and team members, offering expertise in troubleshooting and diagnosing issues with electronic devices such as phones, tablets, and other electronics.
7. Oversee inventory of electronic devices and replacement parts, ensuring adequate stock levels to fulfill customer repair requests and sales orders.
8. Collaborate with sales staff to provide technical information and support during the sales process, assisting customers in selecting the right electronic devices or accessories based on their needs.
9. Coordinate electronic device repair services, including scheduling repairs, communicating with technicians, and updating customers on repair status.
10. Gather and analyze customer feedback to identify areas for improvement in products, services, or customer experience and implement appropriate measures to address issues.
11. Ensure that all customer service activities comply with industry regulations and safety standards, particularly when handling electronic devices and hazardous materials.
12. Maintain accurate records of customer interactions, repairs, sales transactions, and inventory levels. Prepare regular reports on customer service metrics and performance indicators.
13. Handle escalated customer complaints or disputes with professionalism and empathy, striving to find mutually satisfactory resolutions.
14. Collaborate with other departments, such as sales, technical support, and operations, to streamline processes and enhance the overall customer experience.
15. Assist in promoting sales events, special promotions, or marketing campaigns related to electronic devices and support marketing efforts to attract and retain customers.
16. Continuously seek opportunities to improve customer service processes and optimize operational efficiency to drive business growth and customer satisfaction.

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Job Categories: Other. Job Types: Full-Time. Job expires in 304 days.

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