SPECIALIST, BOX OFFICE

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Description

Competition number:                  J0721-0865

Department:                                   Visitor Experience

Status:                                              Full-time, Continuing

Hours:                                               Five (5) days of work (35 hours per week). Please note that, for training purposes, employees will be scheduled from 9:15 a.m. to 5:15 p.m. Following successful completion of the training program, the employee will be assigned a seven (7) hour afternoon-evening shift that would commence as early at 12:00 p.m. and end no later than 9:30 p.m. Employees will be assigned two (2) consecutive days of rest; these days will be confirmed on the monthly schedule.

Salary:                                              $37,530* / annually (*2018 rate, as per collective agreement)

Closing date:                                 August 8, 2021

Equity, Diversity and Inclusion:

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.
 

COVID-19 pandemic:

The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic.  All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

 

Canada is our stage.

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety.  The Centre also invests and nurtures in our next generation of audiences and artists from across Canada.  Our vision is to lead and support the renewal of the Canadian performing arts sector over the next three years, as detailed in The Next Act, the NAC’s strategic plan for 2020-2023. Through collaboration and investment in creation, production, co-production, and dissemination, along with a heightened focus on community engagement, learning, and innovation, the NAC will shape a more diverse, equitable, and inclusive future for the performing arts in Canada.

Key activities:

Under the direction of the Senior Box Office Coordinator, the Box Office Specialist engages with and nurtures relationships with our customers in order to develop long-term loyalty.  By handling patron inquiries, helping customers find just the right tickets or subscription package, by proactively offering information and items to enhance the customers’ experience, by consistently and accurately recording and using key customer data and by striving for first contact problem resolution, the Box Office Specialist provides gold-standard patron care.

The Box Office Specialist also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales. 

Required qualifications:

·        Fluently bilingual in both official languages;

·        High School degree with a minimum of one year of related experience;

·        Experience in customer service;

·        Experience in dealing with various monetary transactions;

·        Strong communication and interpersonal skills;

·        Ability to work under pressure and with a team;

·        Good organizational skills and initiative;

·        Familiarity with a computerized environment;

·        Experience in ticket sales is an asset;

·        Experience in Microsoft Teams is an asset;

·        A past record of satisfactory attendance and punctuality is a requirement*.

*Regular attendance at work is an expectation of employment and an essential part of every job.

How to Apply

Who can apply:

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

 All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.  

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Criminal Record Check as a condition of employment. 

While we appreciate all applications, only those selected for an interview will be contacted.

How to apply

Please submit your cover letter and resume online through our ‘Careers Opportunities’ website at https://nac-cna.ca/en/careers

Job Categories: Customer Service. Job Types: Full-Time.

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