9 Apr 2024
SUPERVISOR – BOX OFFICE
- National Arts Centre
- Ottawa, Ontario, Canada
- Job ID : 148592
- Category : Administrative
- Job Type : Full-Time
- Salary : $$26.83 Hourly
- Anticipated Start Date : 2024-04-09
- Posting Date : 09 Apr 2024
- Expiry Date : 09 May 2024
Description
SUPERVISOR – BOX OFFICE
Competition number: J0424-0217
Department: Visitor Experience
Status: Full-Time term
Hours: Five (5) days of work (35 hours per week). Employees will
be assigned two (2) consecutive days of rest; these days will
be confirmed on the monthly schedule.
Annual/hourly salary: $26.83 (position with benefits and pension plan)
Closing date: April 22, 2024
Anticipated start date: As soon as possible
Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the
performing arts. The NAC presents, creates, produces, and co-produces performing
arts programming in various streams—the NAC Orchestra, Dance, English Theatre,
French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the
next generation of audiences and artists from across Canada. The NAC is located on
the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human
experience. A house of dreams for the Canadian performing arts, we work with artists
and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility,
anti-racism and reconciliation with Indigenous peoples will guide our actions.
The NAC welcomes applications from candidates who can help us meet our vision, and
contribute to the diversity of lived experiences, perspectives, and approaches. When
you join the NAC, you will be part of an inclusive community working hard to dismantle
barriers to employees’ well-being, access, potential, and success. The NAC actively
seeks candidates who identify as women, Indigenous, Black, Persons of Colour
(IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We
encourage you to self-identify in the recruitment process.
Key activities:
Under the direction of the Senior Coordinator, Box Office, the supervisor oversees the
Box Office front-line team, ensures that customers are provided with exceptional service
and that transactions, processes, protocols and procedures are accurately followed
using the appropriate tools and platforms. The Senior Associate collaborates with, and
provides on-going feedback to management regarding the operations of the Box Office.
The Senior Associate supports, supervises, organizes and coordinates the workload
and services provided by the Box Office front-line team on a day-to-day basis and
ensures that they are kept up to date with internal communications. The Senior
Associate helps train and coach the front-line team and deals with escalated customer
service issues. The incumbent also performs clerical, administrative and financial
functions associated with event promotion, ticket sales and other activities, as required.
Required qualifications:
• Fluently bilingual in both official languages, spoken and written, with strong
communication and interpersonal skills;
• Secondary school diploma and a minimum three (3) years experience in a customer
service environment or equivalent combination of education and experience;
• A minimum of two (2) years experience leading a team;
• Excellent organizational skills, with the ability to manage a variety of projects and
activities simultaneously;
• Detail-oriented with excellent decision making and problem-solving skills;
• Ability to work under pressure and adapt quickly to a fast-paced environment as part of
a very busy team;
• Highly motivated, self-starter with proven ability to take initiative;
• Advanced knowledge in Windows environment and its programs, MS Office Suite, and
the use of Internet;
• A past record of satisfactory attendance and punctuality is a requirement*. .
*Regular attendance at work is an expectation of employment and an essential part of
every job.
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How to Apply
Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be
given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please
ensure to have the most up-to-date information on your résumé including your current
email address.
The National Arts Centre (NAC) is committed to inclusive employee recruitment and
selection. The NAC welcomes and encourages applications from people with
disabilities. If you require accommodation during the selection process, please inform us
as soon as possible and we will make every effort to fulfill your accommodation request.
The successful candidate will be required to provide the original or a certified true copy
of their education credentials as appropriate, along with proof of a valid Background
Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be
contacted by us.
How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities”
section of our website at https://nac-cna.ca/en/careers.
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