10 Jun 2022
Technical support analyst – systems
- 5centsCDN Inc.
- Edmonton, Alberta, Canada
- Job ID : 56915
- Category : Information Technology
- Job Type : Full-Time
- Salary : $40.11 Hourly
- Anticipated Start Date : As soon as possible
- Posting Date : 10 Jun 2022
- Expiry Date : 10 Jun 2023
NOTE: This job listing has expired and may no longer be relevant!
Description
Job requirements
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Vacancies – 2
Ability to Supervise: 3-4 people
Personal Suitability
Accurate, Team player, Client focus, Organized, Initiative, Judgement
Job Duties: –
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
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How to Apply
By email
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