11 Sep 2023
User support technician
- 13703231 CANADA INC
- Brampton, Ontario, Canada
- Job ID : 113765
- Category : Tech
- Job Type : Full-Time
- Salary : $29 Hourly
- Anticipated Start Date : As soon as possible
- Posting Date : 11 Sep 2023
- Expiry Date : 10 Sep 2024
Description
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
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