12 Feb2024

User support technician

  • A-one Info technologies System inc.
  • Vaughan, Ontario, Canada
  • Job ID : 139100
  • Category : Information Technology
  • Job Type : Full-Time
  • Salary : $29.00 Hourly
  • Anticipated Start Date : 2024-02-12
  • Posting Date : 12 Feb 2024
  • Expiry Date : 11 Feb 2025

Description

Overview

Languages

English

 

No. of Positions: 02

Education

  • College/CEGEP

Experience

7 months to less than 1 year

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

 

How to Apply

By email

infotechnologiesa1@gmail.com

Job Categories: Information Technology. Job Types: Full-Time. Job expires in 352 days.

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