1 Mar 2024
User support technician
- Smartworld Infotech solutions inc.
- Ajax, Ontario, Canada
- Job ID : 142562
- Category : Information Technology
- Job Type : Full-Time
- Salary : $30.00 Hourly
- Anticipated Start Date : 2024-03-01
- Posting Date : 01 Mar 2024
- Expiry Date : 01 Mar 2025
Description
Overview
Languages
English
No. of Positions: 01
Education
- College/CEGEP
Experience
7 months to less than 1 year
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
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How to Apply
By email
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