1 Mar 2024

User support Technician -22221

  • Smartworld Infotech solutions inc.
  • Ajax, Ontario, Canada
  • Job ID : 142562
  • Category : Information Technology
  • Job Type : Full-Time
  • Salary : $34.15 Hourly
  • Anticipated Start Date : 2025-03-01
  • Posting Date : 01 Mar 2024
  • Expiry Date : 01 Mar 2025

Description

 

Overview
Wage -34.15 /hr for 35 hours per Week
Job Type – Permanent employment, Full-time, 3 Years
Day, Morning
Start Date – Starts as soon as possible
No of Position – 1
Education – College Diploma/CEGEP
Experience- 7 Months to less than 1 year
Job Responsibilities –
1. Identify, diagnose, and resolve hardware, software, and network problems for clients.
2 . Provide on-site or remote support to users facing technical difficulties.
3 . Install, configure, and update software applications as per client requirements.
4 . Perform routine system checks, updates, and maintenance to ensure efficient operations.
5 . Guide clients and staff on properly using IT systems, software, and tools.
6. Assist in setting up and troubleshooting local area networks (LAN), wide area networks (WAN), andinternet connections.
7. Configure and maintain computers, printers, scanners, and peripherals.
8. Maintain records of technical issues, solutions provided, and client interactions for future reference.
9 . Assist in implementing security protocols to protect systems from potential threats.
10 . Respond to user inquiries via email, phone, or help desk software promptly and professionally.
11. Ensure proper backup of data and systems and assist in data recovery when required.
12 . Keep track of IT equipment inventory and ensure timely replacements or upgrades.
13 . Ensure users adhere to the company’s IT usage policies and guidelines.
14 . Suggest improvements to enhance the performance and usability of IT systems.
15. Collect and analyze user feedback to improve technical support services.
 
 

 

Total Views: 1045

How to Apply

Who can apply for this job?

The employer accepts applications from:

Canadian citizens and permanent or temporary residents of Canada.

 

Other candidates with or without a valid Canadian work permit.
 
How to apply

By Direct Apply- By email- smartworldinfotech@gmail.com

Job Categories: Information Technology. Job Types: Full-Time. Job expires in 43 days.

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