User Support Technician (NOC 22221)

Description

Job details

·       Location: Brampton, ON – On the road job

·       Salary: $30.00 to $34.00 hourly for 32 to 44 hours per week (To be negotiated)

·       Terms of employment: Permanent employment & Full time

·       Employment Conditions: Day, Weekend, Morning, On Call

·       Employment groups: Youth, Visible minorities, Indigenous people, Newcomers to Canada, Veterans

·       Start Date: Starts as soon as possible

·       Benefits: Long term benefits

·       Number of Vacancies: 1 vacancy

Job requirements

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

or equivalent experience

Experience

1 to less than 7 months

On the road job

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

·       Android

·       Device drivers

·       Networking hardware

·       Internet

·       Desktop applications

·       Multimedia software

·       Presentation software

·       MS Office

·       TCP/IP

·       Wireless networks

Additional information

Work conditions and physical capabilities

·       Repetitive tasks

·       Attention to detail

Personal suitability

·       Accurate

·       Client focus

·       Efficient interpersonal skills

·       Excellent oral communication

·       Excellent written communication

·       Organized

·       Team player

Long term benefits

Other benefits

Benefits

4% Vacation Pay & WSIB

How to Apply

By email

careers.webgearsolutions@gmail.com

Job Categories: Information Technology. Job Types: Full-Time. Job expires in 27 days.

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